CORE VALUES
1
INTEGRITY & EXCELLENCE
We are also in the market to enrich lives: the lives of our customers, our team members, our owners, our franchisees, and our vendors. The heart of D’Lite is quality of products and service, and our behavior to always and consistently align with our core values.
2
LEARNING & GROWING
D’Lite is dedicated to providing team members with the tools needed to exceed expectations as well as being a resource for customers to learn bout maintaining a healthy lifestyle. We seek and create improvements everyday. From fresh food to fresh thinking, and idea that makes us better makes our customers happier and helps us all grow.
3
SERVICE COMMITMENT
It’s in our nature to want to share our food, to share the pride in our brand, to share our knowledge of the components of a healthier lifestyle that has improved our quality of life, and we are focused in doing the same for our customers. We believe it’s more than a paycheck that brings us to work each day; it’s also fulfilling and exceeding expectations, and having gratitude for our customers.
4
TEAMWORK
Working together we can do more and do better, while being conscious of communication and actions interconnected to co-create each moment. We believe by embracing new ideas, products, processes and viewpoints will keep us relevant, give us a competitive edge, and build respect in the eyes and hearts of our customers.
5
INSPIRATION
We are compelled to share the D’Lite experience. We are more than a business, but a feel, a vibe, and expression of our food. By living a healthy lifestyle, and creating delicious hand-crafted food and drinks, we aim to set a standard for the level of greatness that can be offered to our community.
6
LOCAL & SUSTAINABLE
By not settling for less, we search and demand organic, natural and local products, which not only satisfies our customer, but supports local growers and the local community. By using earth friendly products and offering recycling options, we help to sustain our environment.
ANNOUNCEMENTS
9/26/2016
Dear Team Members,
We have successfully opened our first franchise store on Shea Blvd! Congratulations to the Shea owners and staff as well as our corporate team who were all paramount in making it happen! We are grateful for this additional momentum an feel that all of the stores are one unit working toward greatness in serving the community!
Many thanks to you all! 🙂 ~The Leadership Team
3/23/2015
Dear Team Members,
You may have already heard of the company name change from D’Lish to D’Lite. Below is a statement in which to educate the customer, upon inquiry only, on
E-SUGGESTION BOX
Dear Team Members,
We want to know what you think! Please submit your constructive suggestions for improvement and/or submit us props for what D’Lite Healthy On The Go does so well already. You may make this anonymous or include your name so that we may recognize you if the company is able to implement your idea! Please understand that, although each submission will be read, the company many not be able to implement every idea, but we will do our best! Thank you for your suggestions!
~ The Leadership Team
Go to Contact Page
HUMAN RESOURCES
Here at D’Lite Healthy On The Go, we have an Open Door Policy. Please contact the Leadership Team using the E-Suggestion Box and/or contact AmCheck HR below.
AmCheck
Marilyn Manning
Human Resources Specialist
480.763.5900 ext 119 [MST]
Marilyn.Manning@AmCheck.com
SERVICES
The links below have instructions in how to create an Employee Self Service [ESS] account through, AmCheck HR/payroll processing company. You can do the following with an ESS account:
View/print personal information:
view/print pay stubs
view/print W-2
edit personal information
View/print company information:
Handbook
General Policies & Standards
Confidentiality & Trade Secrets Policy
Health Insurance Benefit Policy
Earned Paid Sick Leave Policy
Having trouble? Call AmCheck at 480.763.5900 and leave a Service Request with the receptionist and a representative will contact you to troubleshoot!
BENEFITS
HEALTH SERVICES – AZ
All Team Members are now eligible for Healthiest You, which gives you 24/7/365 access to a licensed physician via phone, email or video. When using this benefit, you will be connected with a doctor that can consult, diagnose and even prescribe medication without going to an office. This great benefit is only $9/mo! For more information, click the link below for a brochure. upon hire, you will be notified by e-mail to complete your enrollment application.
HEALTH BENEFITS – AZ
Although we are not yet required by law to do so, we are proud to be offering health insurance benefits to all qualifying Team Members. in the meantime, please be advised of the new Health Care Reform information provided in the link below. Upon
eligibility, you will be notified by e-mail to complete yourenrollment application.
Questions about Health Services and/or Health Benefits? Please contact:
AmCheck
Andrea Small
Director of Benefits & Insurance
480.763.5900 ext 160 [MST]
Andrea.Small@AmCheck.com
NOTES
TRAINING
At D’Lite Healthy On The Go, the sky is the limit! Click below to see a clear path on how to work your way to the top! We are going places and would like hard-working, determined and enthusiastic Team Members to be part of the journey!
PROMOTION
Don’t be shy, feel free to gloat about your outstanding place of work! Drop D’Lite Healthy On The Go unpunched punch cards to establishments wherever you spend; restaurants, bars, retail etc. This is the ‘service industry’ and they are great tippers! need you say more than ‘healthy fast-food’? It sells itself, right?! We guarantee that you will see these same people become loyal customers!
SHIFT & SCHEDULE REMINDERS
We are excited to have grown into using HotSchedules for all schedule related items. Please download the app and use to access your schedule, request days off, request shift changes etc. We hope you enjoy it!
The reminders listed below are also included in the General Policies & Standards provided in training as well as located on ESS.
Arrive 5 minutes early for a standard shift
Arrive 30 minutes early for an opening shift
If late for a shift, you will receive a write-up and potential tip loss for a day or week if opening shift or recur ring offense
If you need to switch a shift, make arrangements 24 hours in advance. A SHIFT CHANGE MUST BE AUTHORIZED AND CONFIRMED WITH THE MANAGER
If you have an emergency and cannot make your shift, contact the Manager ASAP
No call no show results in no job, no exceptions; the company considers this action a voluntary quit
Schedule requests and availability must be submitted 2 weeks in advance to the Manager by HotSchedules
Holiday requests must be submitted ASAP to the Manager by HotSchedules
AFFILIATES
D’Lite Healthy On The Go owns and operates corporate and franchised store locations. Please note that while we aim to keep the brand consistent, there may be store specific differences like benefit packages etc. Please inquire in what the company store offers prior to on boarding.
MANAGEMENT CONTACT
At D’Lite Healthy On The Go, we have an Open Door Policy. If there are any issues, we want you to feel confident in corresponding withManagement to reach a resolve. Transparency through communication allows for an effective collaboration to form solutions and maintain a positive work environment.
